Refund & Cancellation Policy

The short version

• Your first month is free. Nothing is charged until it ends.
• Cancel any tool, or your whole account, at any time from your dashboard. No contract, no notice period.
• If you cancel during the free month, you pay nothing.
• After that, switching a tool off credits the unused part of the month towards your next bill.
• Paying yearly? It renews each year, and we email you 3 weeks before. You can stop it renewing at any time, but the year you've paid for isn't refunded, and a move to a smaller plan starts at renewal.
• If we get something wrong, tell us and we'll put it right.

The free month

You add a card when you set up your site, but we charge £0 at that point. The 30 days start on the day your tools go live on your website — once the Atlas script has been added and we've found it. We email you 3 days before the trial ends, so there are no surprises. If your site isn't live within 14 days of setting up, we cancel the subscription automatically and you pay nothing.

Anything you add during the free month is free until the trial ends too. Cancel before it ends and you won't be charged.

Cancelling

You can switch off any tool, or close your account, whenever you like from your dashboard — you don't need to contact us. A tool you switch off disappears from your website straight away, unless it's part of a yearly plan (see below). There's no minimum term on monthly billing and no cancellation fee.

Monthly billing and refunds

• Tools are billed monthly. If you add a tool part-way through a month you pay only for the days left; if you switch one off, the unused part of the month is credited to your next invoice.
• We don't normally refund a month that has already been charged and used, beyond that credit.
• If we charged you in error, charged you twice, or a tool you paid for didn't work and we couldn't fix it, tell us within 30 days and we'll put it right, including a refund where that's fair.
• Refunds go back to the card you paid with. Your bank can take a few working days to show them.

Yearly billing

Bundles can be paid yearly instead of monthly: you pay for 10 months and get 12, in one payment.

• The free month still comes first. The whole year is charged when it ends.
• A yearly plan renews automatically every year, at the yearly price at the time. We email you 3 weeks before each renewal with the date and the amount, so you have time to change it.
• At any time, from Billing in your dashboard, you can stop it renewing or switch it to monthly from the renewal date. Either way, your tools keep running until the end of the year you've paid for.
• Moving up to a bigger plan part-way through the year: the extra tools go on straight away, and you pay only for the months left in your year.
• Moving to a smaller plan, or switching off a tool that's part of your yearly plan: the change happens at renewal. Your tools keep running until then, and there's no refund or credit for the rest of the year.
• We don't refund unused months of a yearly plan, including when you stop it renewing. The exceptions are mistakes on our side (see Monthly billing and refunds above) and your rights as a consumer (below).
• Deleting a site that's on a yearly plan ends that plan straight away, with no refund for the months left. To keep using the tools until your year ends, stop it renewing instead, and delete the site afterwards.

One-off purchases

Some products, such as Local Listings Sync, are a single payment rather than a subscription. They start working as soon as you buy, so they aren't refundable once the check has been run, except where something went wrong on our side (see above). If you haven't used it yet, ask us within 14 days and we'll refund it.

Done-for-you and bespoke work

Website redesigns, the done-for-you SEO service and other bespoke work are covered by their own written quote or agreement, which sets out what happens if you cancel.

If you're buying as a consumer

Atlas Tools is for businesses. If you are buying as an individual outside your trade, nothing in this policy affects the legal rights you have as a consumer, including the right to cancel within 14 days of buying. Because the service starts straight away, you'd pay for any days already used.

How to ask

Email general@atlasstudiosuk.com with your account email and what happened. We reply within two working days. Our full Terms of Service apply, and this policy is part of them.